Privacy Policy

Last updated: June 2026

1rst Bank ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our banking platform.

1. Information We Collect

Full name, email address, and phone number provided during registration
Government-issued identity documents submitted for KYC verification
Transaction data including transfers, deposits, and withdrawals
Device and usage information for security purposes

2. How We Use Your Information

To verify your identity and comply with applicable regulations
To process transactions and manage your account
To send account notifications and alerts
To detect and prevent fraud and unauthorised access

3. Data Security

We use industry-standard encryption to protect your data in transit and at rest. Access to your account information is restricted to authorised personnel only. KYC documents are stored in secure, access-controlled storage.

4. Data Sharing

We do not sell your personal data to third parties. We may share information with regulatory authorities when required by law, or with payment processors necessary to complete your transactions.

5. Your Rights

You have the right to access, correct, or request deletion of your personal information. Contact our support team to exercise these rights.

6. Contact Us

For privacy-related enquiries, please contact us through the in-app support chat.